Stage 1
Join
Opening the account and proving who you are.
| Casino | Age and identity checked before you deposit or play | Lists the documents it may ask for | One account per person | Says who may open an account | Of 4 |
|---|---|---|---|---|---|
| Lucky VIP | ✓ Written | ✓ Written | ✓ Written | ✓ Written | 4 |
| BetUK | ✓ Written | ✓ Written | ✓ Written | ✓ Written | 4 |
| Pink Casino | ✓ Written | ✓ Written | ✓ Written | ✓ Written | 4 |
| Ladbrokes Casino | ✓ Written | ✓ Written | ✓ Written | ✓ Written | 4 |
| PartyCasino | ✓ Written | ✓ Written | ✓ Written | ✓ Written | 4 |
| Mr Green | ✓ Written | ✓ Written | ✓ Written | ✓ Written | 4 |
| Hollywoodbets | ✓ Written | ✓ Written | – Not found | ✓ Written | 3 |
| HeySpin | – Not found | ✓ Written | ✓ Written | ✓ Written | 3 |
Stage 2
Deposit
Putting money in: the floor, the methods and any charge.
| Casino | Minimum deposit stated | Deposit methods listed | Debit cards only, credit cards refused | No fee on deposits | Of 4 |
|---|---|---|---|---|---|
| BetUK | ✓ Written | ✓ Written | ✓ Written | ✓ Written | 4 |
| Pink Casino | ✓ Written | ✓ Written | ✓ Written | ✓ Written | 4 |
| Ladbrokes Casino | ✓ Written | ✓ Written | ✓ Written | ✓ Written | 4 |
| Hollywoodbets | ✓ Written | ✓ Written | ✓ Written | ✓ Written | 4 |
| Lucky VIP | ✓ Written | ✓ Written | ✓ Written | – Not found | 3 |
| PartyCasino | ✓ Written | – Not found | ✓ Written | ✓ Written | 3 |
| Mr Green | ✓ Written | ✓ Written | ✓ Written | – Not found | 3 |
| HeySpin | ✓ Written | ✓ Written | ✓ Written | ✕ Says otherwise | 3 |
Stage 3
Play
What the casino tells you about its games before you stake.
| Casino | Return-to-player figures published | GB slot stake limit stated | Live dealer tables | Game rules you can read first | Of 4 |
|---|---|---|---|---|---|
| Lucky VIP | ✓ Written | ✓ Written | ✓ Written | ✓ Written | 4 |
| BetUK | ✓ Written | ✓ Written | ✓ Written | ✓ Written | 4 |
| Pink Casino | ✓ Written | ✓ Written | ✓ Written | ✓ Written | 4 |
| Ladbrokes Casino | ✓ Written | – Not found | ✓ Written | ✓ Written | 3 |
| PartyCasino | ✓ Written | – Not found | ✓ Written | ✓ Written | 3 |
| Hollywoodbets | ✓ Written | – Not found | ✓ Written | ✓ Written | 3 |
| HeySpin | ✓ Written | – Not found | ✓ Written | ✓ Written | 3 |
| Mr Green | – Not found | – Not found | ✓ Written | ✓ Written | 2 |
Stage 4
Withdraw
Taking money out: the floor, any fee, how long it sits pending.
| Casino | Minimum withdrawal stated | No fee on withdrawals | Processing time published | Pays back to the method you used | Of 4 |
|---|---|---|---|---|---|
| Lucky VIP | ✓ Written | ✓ Written | ✓ Written | ✓ Written | 4 |
| Ladbrokes Casino | ✓ Written | ✓ Written | ✓ Written | ✓ Written | 4 |
| PartyCasino | ✓ Written | ✓ Written | ✓ Written | ✓ Written | 4 |
| Mr Green | ✓ Written | ✓ Written | ✓ Written | ✓ Written | 4 |
| BetUK | ✓ Written | ✕ Says otherwise | ✓ Written | ✓ Written | 3 |
| Pink Casino | ✓ Written | ✕ Says otherwise | ✓ Written | ✓ Written | 3 |
| Hollywoodbets | – Not found | ✕ Says otherwise | ✓ Written | ✓ Written | 2 |
| HeySpin | – Not found | – Not found | ✓ Written | – Not found | 1 |
Stage 5
Limits
Tools for keeping play in check, set from your own account.
| Casino | Deposit limits in the account | Time-out for a set period | Reality-check reminders | Self-exclusion, with GAMSTOP named | Of 4 |
|---|---|---|---|---|---|
| Lucky VIP | ✓ Written | ✓ Written | ✓ Written | ✓ Written | 4 |
| BetUK | ✓ Written | ✓ Written | ✓ Written | ✓ Written | 4 |
| Pink Casino | ✓ Written | ✓ Written | ✓ Written | ✓ Written | 4 |
| Mr Green | ✓ Written | ✓ Written | ✓ Written | ✓ Written | 4 |
| Hollywoodbets | ✓ Written | ✓ Written | ✓ Written | ✓ Written | 4 |
| HeySpin | ✓ Written | ✓ Written | ✓ Written | ✓ Written | 4 |
| Ladbrokes Casino | ✓ Written | ✓ Written | – Not found | ✓ Written | 3 |
| PartyCasino | ✓ Written | ✓ Written | – Not found | ✓ Written | 3 |
Stage 6
Help
Reaching a person, and where a complaint goes if it stalls.
| Casino | Live chat | Email or contact form | Complaints route with a timescale | Dispute service (ADR) named | Of 4 |
|---|---|---|---|---|---|
| Lucky VIP | ✓ Written | ✓ Written | ✓ Written | ✓ Written | 4 |
| BetUK | ✓ Written | ✓ Written | ✓ Written | ✓ Written | 4 |
| Pink Casino | ✓ Written | ✓ Written | ✓ Written | ✓ Written | 4 |
| Ladbrokes Casino | ✓ Written | ✓ Written | ✓ Written | ✓ Written | 4 |
| PartyCasino | ✓ Written | ✓ Written | ✓ Written | ✓ Written | 4 |
| Mr Green | ✓ Written | ✓ Written | ✓ Written | ✓ Written | 4 |
| Hollywoodbets | ✓ Written | ✓ Written | ✓ Written | ✓ Written | 4 |
| HeySpin | ✓ Written | ✓ Written | ✓ Written | ✓ Written | 4 |
If gambling stops being fun
Talk to someone today. The National Gambling Helpline from GamCare is free on 0808 8020 133 at any hour. BeGambleAware has a short self-check, and GAMSTOP blocks you from every casino licensed in Great Britain for the period you choose.