Mr Green review: six stages checked against its own pages

Opening the account and proving who you are.

• ✓ Written

  Age and identity checked before you deposit or play

  Written

  Details reviewed and account authenticated before first deposit

  “Once all the fields are complete and you press the REGISTER button, we will review the data provided and authenticate …”

  Source: support.mrgreen.co.uk/hc/en-gb/articles/32927665194897-How-do-I-register-at-Mr-Green · read 31 October 2026

• ✓ Written

  Lists the documents it may ask for

  Written

  Passport or driver's licence; bank statement or utility bill (last 3 months); marriage certificate / deed poll for name change

  “We kindly request a photo of your passport or driver's license.”

  Source: support.mrgreen.co.uk/hc/en-gb/articles/32281540896145-What-documents-are-required-and-how-can-I-submit-them · read 31 October 2026

• ✓ Written

  One account per person

  Written

  One account per person

  “Only one account per person is permitted.”

  Source: mrgreen.co.uk/customer-complaints-process · read 31 October 2026

• ✓ Written

  Says who may open an account

  Written

  UK resident, 18+

  “You must be a resident in the UK and aged 18 or over to register an account at Mr. Green.”

  Source: mrgreen.co.uk/customer-complaints-process · read 31 October 2026

Putting money in: the floor, the methods and any charge.

• ✓ Written

  Minimum deposit stated

  Written

  £5

  “The minimum amount you can deposit is £5 .”

  Source: support.mrgreen.co.uk/hc/en-gb/articles/32922603734033-What-is-the-minimum-amount-I-can-deposit · read 31 October 2026

• ✓ Written

  Deposit methods listed

  Written

  Debit cards

  “We accept deposits made with Debit cards .”

  Source: support.mrgreen.co.uk/hc/en-gb/articles/32282910639505-What-payment-methods-are-accepted-for-deposits · read 31 October 2026

• ✓ Written

  Debit cards only, credit cards refused

  Written

  No credit cards (incl. via online payment services); debit cards only

  “You may not use credit cards on the Website, including by way of any credit card registered with an online …”

  Source: mrgreen.co.uk/terms-and-conditions · read 31 October 2026

• – Not found

  No fee on deposits

  Not found

  Looked for on: mrgreen.co.uk/terms-and-conditions · read 31 October 2026

What the casino tells you about its games before you stake.

• – Not found

  Return-to-player figures published

  Not found

  Looked for on: mrgreen.co.uk/slots · read 31 October 2026

• – Not found

  GB slot stake limit stated

  Not found

  Looked for on: mrgreen.co.uk/terms-and-conditions · read 31 October 2026

• ✓ Written

  Live dealer tables

  Written

  Live casino: game shows, roulette, blackjack, baccarat

  “For Live Casino and RNG table games, each table has specific betting limits that are clearly displayed within the table …”

  Source: mrgreen.co.uk/terms-and-conditions · read 31 October 2026

• ✓ Written

  Game rules you can read first

  Written

  Each table's own terms include the pay table; limits shown in-table

  “Additionally, the Terms and Conditions of each table include the pay table, which details potential payouts.”

  Source: mrgreen.co.uk/terms-and-conditions · read 31 October 2026

Taking money out: the floor, any fee, how long it sits pending.

• ✓ Written

  Minimum withdrawal stated

  Written

  £5

  “The minimum amount you can withdraw is £5.”

  Source: support.mrgreen.co.uk/hc/en-gb/articles/32284442725777-What-is-the-minimum-amount-I-can-withdraw · read 31 October 2026

• ✓ Written

  No fee on withdrawals

  Written

  No withdrawal fees (bank/provider charges possible)

  “While we don't impose any fees for making withdrawals, please be aware that your bank or payment provider may apply …”

  Source: support.mrgreen.co.uk/hc/en-gb/articles/32284573301393-Why-didn-t-I-receive-the-full-amount-I-withdrew · read 31 October 2026

• ✓ Written

  Processing time published

  Written

  Approval within 24 hours, then cards up to 3 working days, PayPal up to 24 hours, BACS up to 10 working days

  “We ensure that our side of the withdrawal process is finalized within 24 hours.”

  Source: support.mrgreen.co.uk/hc/en-gb/articles/32284421655057-How-quickly-are-withdrawals-processed · read 31 October 2026

• ✓ Written

  Pays back to the method you used

  Written

  Returned to the method originally used to deposit

  “On receipt of a withdrawal request, we will return the relevant funds to you using the payment method with which …”

  Source: mrgreen.co.uk/terms-and-conditions · read 31 October 2026

Tools for keeping play in check, set from your own account.

• ✓ Written

  Deposit limits in the account

  Written

  Daily, weekly or monthly deposit limits; plus a default monthly loss limit shared across the group's brands

  “You can set deposit limits on a daily , weekly , or monthly basis.”

  Source: support.mrgreen.co.uk/hc/en-gb/articles/32282766005905-How-can-I-set-or-modify-my-deposit-limit · read 31 October 2026

• ✓ Written

  Time-out for a set period

  Written

  Time Out (Account Cool Off) from 24 hours up to 6 weeks

  “You can set the period for Time Out between 24 hours and up to 6 weeks.”

  Source: support.mrgreen.co.uk/hc/en-gb/articles/32282365533073-How-do-I-take-a-break-Account-Cool-Off-or-Self-Exclude · read 31 October 2026

• ✓ Written

  Reality-check reminders

  Written

  Reality Checks at 30 mins, 60 mins or 2 hours

  “Here at Mr Green, you can set up an alert to notify you when you've reached a specified period of …”

  Source: mrgreen.co.uk/staying-in-control2 · read 31 October 2026

• ✓ Written

  Self-exclusion, with GAMSTOP named

  Written

  Self-exclusion 6 months to 5 years; GAMSTOP named

  “You can instruct us to exclude you from placing Gambling Transactions for a specific period of time (from a minimum …”

  Source: mrgreen.co.uk/terms-and-conditions · read 31 October 2026

Reaching a person, and where a complaint goes if it stalls.

• ✓ Written

  Live chat

  Written

  Live chat 8:00 AM – 12:00 AM (Working Hours article); other articles say 8am to 1am

  “Our live Customer Service chatlines are available at: 8:00 AM – 12:00 AM”

  Two answers on their pages. We used the stricter one.

  Source: support.mrgreen.co.uk/hc/en-gb/articles/43134992474129-Working-Hours · read 31 October 2026

• ✓ Written

  Email or contact form

  Written

  support@mrgreen.co.uk; contact form ('Submit a request') in the help centre

  “You can reach us by phone at 020 4538 2929 , or via email at support@mrgreen.co.uk”

  Source: support.mrgreen.co.uk/hc/en-gb/articles/43134992474129-Working-Hours · read 31 October 2026

• ✓ Written

  Complaints route with a timescale

  Written

  Acknowledged within 24 hours; usual response within 14 days; process no longer than 8 weeks

  “In normal circumstances our complaints process will not last any longer than 8 weeks.”

  Source: mrgreen.co.uk/customer-complaints-process · read 31 October 2026

• ✓ Written

  Dispute service (ADR) named

  Written

  IBAS

  Source: mrgreen.co.uk/terms-and-conditions · read 31 October 2026