Folio 08Rank 8 of 8
HeySpin review: six stages checked against its own pages
Every entry below comes from HeySpin's GB terms, help centre or payments pages, read on 31 October 2026. Where nothing was written, the entry stays empty.
In short
- HeySpin holds rank 8 of 8 with 18 of 24 entries written.
- Fully written: Limits, Help.
- Not found on its pages: age and identity checked before you deposit or play; GB slot stake limit stated; minimum withdrawal stated; no fee on withdrawals; pays back to the method you used.
- Its pages say otherwise on: no fee on deposits.
- 2 entries where two of its pages give different answers; the review uses the stricter one.
Stage 1
Join
3 of 4 · Mostly written
Opening the account and proving who you are.
- – Not found
Age and identity checked before you deposit or play
Not found“Identification will be required in order to process your first withdrawal with us.”
Looked for on: heyspin.com/terms-and-conditions · read 31 October 2026
- ✓ Written
Lists the documents it may ask for
WrittenPhoto ID (driving licence or passport), proof of address (utility bill or government letter, last 3 months), proof of payment method
“Photo ID - driving license or passport Proof of address - A utility bill or government issued letter displaying your …”
Source: heyspin.com/faqs · read 31 October 2026
- ✓ Written
One account per person
WrittenOne account per person
“You are limited to one account per person.”
Source: heyspin.com/terms-and-conditions · read 31 October 2026
- ✓ Written
Says who may open an account
Written18+; UKGC-regulated for customers residing in the UK
“You are under 18 years of age or under the legal age for gambling in the jurisdiction in which you …”
Source: heyspin.com/terms-and-conditions · read 31 October 2026
Stage 2
Deposit
3 of 4 · Mostly written
Putting money in: the floor, the methods and any charge.
- ✓ Written
Minimum deposit stated
Written£10
“The minimum amount that you may deposit in any one transaction is £10.”
Source: heyspin.com/terms-and-conditions · read 31 October 2026
- ✓ Written
Deposit methods listed
WrittenVisa Debit, MasterCard Debit, Maestro, Paysafe Card, Pay by Mobile, PayPal, Neteller, Skrill
“You can deposit using: Visa Debit MasterCard Debit Maestro Paysafe Card Pay by Mobile. All deposits incur a £2.50 transaction …”
Source: heyspin.com/terms-and-conditions · read 31 October 2026
- ✓ Written
Debit cards only, credit cards refused
WrittenOnly debit cards in the published list (Visa Debit, MasterCard Debit, Maestro)
“Visa Debit MasterCard Debit Maestro”
Source: heyspin.com/terms-and-conditions · read 31 October 2026
- ✕ Says otherwise
No fee on deposits
Says otherwise£2.50 fee on every Pay by Mobile deposit
“Pay by Mobile. All deposits incur a £2.50 transaction fee.”
Source: heyspin.com/terms-and-conditions · read 31 October 2026
Stage 3
Play
3 of 4 · Mostly written
What the casino tells you about its games before you stake.
- ✓ Written
Return-to-player figures published
WrittenRTP listed in each game's information/help pages
“In the majority of cases, the RTP (return to player %) for each game is listed within the information/help pages …”
Source: heyspin.com/terms-and-conditions · read 31 October 2026
- – Not found
GB slot stake limit stated
Not foundLooked for on: heyspin.com/terms-and-conditions · read 31 October 2026
- ✓ Written
Live dealer tables
WrittenLive casino powered by Evolution
“our live casino streams professional dealers in real time, powered by Evolution.”
Source: heyspin.com · read 31 October 2026
- ✓ Written
Game rules you can read first
WrittenIn each game's information/help pages
“the RTP (return to player %) for each game is listed within the information/help pages for the particular game.”
Source: heyspin.com/terms-and-conditions · read 31 October 2026
Stage 4
Withdraw
1 of 4 · Thinly written
Taking money out: the floor, any fee, how long it sits pending.
- – Not found
Minimum withdrawal stated
Not foundLooked for on: heyspin.com/terms-and-conditions · read 31 October 2026
- – Not found
No fee on withdrawals
Not foundLooked for on: heyspin.com/terms-and-conditions · read 31 October 2026
- ✓ Written
Processing time published
WrittenPending withdrawals processed within 24 hours once ID is verified; then 1-5 working days to the bank
“If all applicable ID documents have been verified, any pending withdrawals will be processed within 24 hours.”
Source: heyspin.com/terms-and-conditions · read 31 October 2026
- – Not found
Pays back to the method you used
Not found“Withdrawals can be paid to any of the cards you have registered on your account.”
Looked for on: heyspin.com/terms-and-conditions · read 31 October 2026
Stage 5
Limits
4 of 4 · Fully written
Tools for keeping play in check, set from your own account.
- ✓ Written
Deposit limits in the account
WrittenDeposit limits and net deposit limits, daily/weekly/monthly
“Financial limits can be set for the following periods: Daily: (00:00 – 23:59 GMT) Weekly: (00:00 on Monday to 23:59 …”
Source: heyspin.com/responsible-gaming · read 31 October 2026
- ✓ Written
Time-out for a set period
WrittenTake a Break: 24h, 48h, 72h, 1 week, 2 weeks, 3 weeks, 1 month or any period up to 6 weeks
“You may also contact the support team and request to 'Take a break' on your account for the following durations:”
Two answers on their pages. We used the stricter one.
Source: heyspin.com/responsible-gaming · read 31 October 2026
- ✓ Written
Reality-check reminders
WrittenReality Check reminder at chosen intervals
“The Reality Check tool reminds you how long it has been since your gaming session began.”
Source: heyspin.com/responsible-gaming · read 31 October 2026
- ✓ Written
Self-exclusion, with GAMSTOP named
WrittenSelf-exclusion (minimum 6 months, all Jumpman sites) and GAMSTOP named
“Self-exclusions must be applied for a minimum of 6 months.”
Source: heyspin.com/responsible-gaming · read 31 October 2026
Stage 6
Help
4 of 4 · Fully written
Reaching a person, and where a complaint goes if it stalls.
- ✓ Written
Live chat
Written6am - 9pm (BST), 7 days a week
“LIVE CHAT service times: 6am - 9pm (BST) - 7 days a week”
Source: heyspin.com/faqs · read 31 October 2026
- ✓ Written
Email or contact form
Writtensupport@jumpmangaming.com (reply aimed within 2 business days)
“We aim to reply to all customer emails within 2 business days via email.”
Source: heyspin.com/faqs · read 31 October 2026
- ✓ Written
Complaints route with a timescale
WrittenAcknowledged within 48 hours; determination within 8 weeks
“inform you of a determination within 8 weeks from the date you provide all the information requested by the complaints …”
Two answers on their pages. We used the stricter one.
Source: heyspin.com/terms-and-conditions · read 31 October 2026
- ✓ Written
Dispute service (ADR) named
WrittenECOGRA
“Customers who reside in the UK should contact eCOGRA for Alternative Dispute Resolution (ADR).”
Source: heyspin.com/terms-and-conditions · read 31 October 2026
Entries can change when HeySpin rewrites its pages. If you spot one that has, write to contact@punterledger.co.uk and we will read the page again.
Before you sign up anywhere
Talk to someone today. The National Gambling Helpline from GamCare is free on 0808 8020 133 at any hour. BeGambleAware has a short self-check, and GAMSTOP blocks you from every casino licensed in Great Britain for the period you choose.